Vodafone Job Vacancies

Vodafone is one of the largest telecommunications companies in the world. Their rapid growth in their home market has seen them gain a massive presence on the UK high street, with just under 400 stores to date. As they continue to grow they need to continuously recruit staff to fill their busy stores and provide customer care from one of their busy call centres.

If you are looking for a job vacancy with Vodafone it is likely that you will find something to suit your skills and talents.

Jobs with Vodafone can be slit into several categories, from Retail to Contact Centres to Head Office and Support.

Vodafone Retail Job Vacancies

If you are looking to work in a retail store with an employer who encourages enthusiasm and letting your personality shine, then Vodafone could be your ideal employer. As the network of stores continues to grow, Vodafone jobs vacancies become more widely available. Increased trading hours means that full time vacancies are available, in addition to part time work and seasonal contracts (to help cover peak trading times such as Christmas). These flexible working patters mean that if you are not able to work 9-5, Vodafone may still have a vacancy suitable for you.

As Vodafone provides services to both public and private customers, two types of Customer Advisor roles exist within each store – Retail Advisor and Business Advisor.

Vodafone Retail Advisor Job Vacancies

To secure this type of job with Vodafone you need to be bright, self-motivated and have a great personality. It is imperative that you are able to chat openly and honestly with customers, providing them with guidance and information that allows them to make suitable choices.

You do not need to have previous retail experience to secure this role (however, it is of course a bonus if you have experience). Vodafone welcomes applicants from a variety of backgrounds and asks that they have a desire to learn, are immaculately presented, and have a personality that reflects the mood of the business – positive!

Vodafone Business Advisor Job Vacancies

As you would expect from a leading name in global telecommunications, Vodafone has a large portfolio of business customers. Customers of all sizes are welcomed, from small business to multi national corporations. The role of the Business Advisor is to guide their client through the range of tariffs, handsets and deals available. The Business Advisor is required to study their client’s technological requirements in order to propose a solution that meets their needs whilst keeping within their price budget.

Candidates applying for the position of Business Advisor should have a professional manner, be willing to learn, be immaculately presented and be able to develop relationships quickly.

To suit the business opening hours, Vodafone recruits staff on a variety of contracts, so full time and part time jobs are available.

Vodafone Retail Managers

Store Manager

To manage their store network, Vodafone employs a professional army of managers, responsible for all aspects of their day to day running, performance and profitability. They are also responsible motivating and inspiring the staff working within these stores. To apply for a position as Vodafone Store Manager you do not need experience in telecommunications; however, previous managerial experience is required as this is a demanding and challenging role.

Regional Manager

Regional Managers with Vodafone are required to manage and implement budgets, set KPI’s and targets and work with the stores in their area to help them achieve and exceed these targets. Highly professional, Vodafone Regional Managers are also responsible for motivating and mentoring staff working within these stores in order to help grow the business and the people employed within it.

Applicants for Vodafone Regional Manager job Vacancies should have a high level of commercial awareness and be capable of working alone and under pressure. Decision-making skills are vital, as is a great personality and the desire to lead.

Divisional Managers

Vodafone Divisional Managers work over the Regional Managers and are employed to inspire and guide them. Working closely with head office, the affects of a Regional Manager can be seen and felt in store as they develop and implement all business strategies.

As with the Regional Manager duties, this is a professional role and commercial awareness is vital in order for you to successfully deliver results time after time.

Vodafone Customer Contact Centre Job Vacancies

As you may expect, many enquiries handled by Vodafone are made over the phone, rather than face-to-face. In fact, Vodafone handles around 74,000 calls in just 24 hours. To meet the needs of their customers, Vodafone operates several call centres (or Customer Contact Centres) across the UK and is regularly recruiting staff to work in them.

Vodafone Customer Contact Centres are located in the following towns:

• Banbury
• Newark
• Newbury
• Trowbridge
• Stoke-On-Trent
• Warrington

There are a variety of roles within each of these call centres, all in pace to deliver efficiency and customer satisfaction.

Below is a brief outline of the types of job vacancies available

Vodafone Customer Service Vacancies

Dealing with calls from private individuals and answering a diverse range of queries.

Credit and Collections Advisor

Based in Stoke-On-Trent. Required to be sympathetic yet persuasive, when a customer is failing to meet payments. Able to make decisions and develop a strategy on how to deal with each individual problem.

Customer Service Professional

Based in Warrington. Looking after the needs of Vodafone’s biggest consumer customers and all aspects of their service needs, from upgrades to technical queries.

Support Admin

Recording all calls and logging all data is vital to Vodafone’s success. Experienced administrators work across all sites and take care of all required filing, post etc.

Sales Advisor

Based in Stoke-on-Trent. Sales Advisors are required to take inbound calls and make outbound calls in order to meet and exceed sales targets. They are also responsible for dealing with customers who are considering leaving Vodafone.

Team Leader

Required across all sites to manage staff and ensure the needs of the customers are being met in the appropriate manner.

Email Customer Service Advisor

An increasing amount of correspondence is received into Vodafone by email. Questions need to be addressed by return email and candidates should have great computer skills.

Technical Support Advisor

Based in Newark and Stoke-on-Trent. Technical assistance is required on a daily basis and if the front line customer service advisor cannot help with the problem it is referred on to the experts.

Vodafone Head Office Job Vacancies

The office at Banbury is considered the Head Office for Vodafone. However, many of the Head Office type roles are also based at the Contact Centres listed above.

Vodafone Head Office Vacancies cover a broad range of business areas, as you would expect from a major UK organisation.

Job Vacancies are often available within the following business functions:

• Finance
• Human Resources
• Legal
• Marketing
• Online
• Property
• Strategy
• Technology
• Sales
• Business Support

Detail of all Head Office job vacancies with Vodafone can be found on the Vodafone website, and can be applied for online.

Choosing a career with Vodafone can be an incredibly rewarding choice. Not only is the salary competitive and for some positions generous, but you will receive a host of other benefits, such as:

• 28 days annual holiday for Head Office staff.
• 23 days annual holiday for Retail and Contact Centre staff.
• Entitlement to a contributionary pension scheme.
• Share scheme – based on your performance you may be rewarded with shares.
• Continuous training and education, no matter what job you do.

The culture at Vodafone tends to be informal yet professional. Bright personalities are encouraged to shine and ideas are shared openly. By finding and applying for a job with Vodafone you are developing your career in a positive direction.