Reception Jobs

Working as a receptionist is an interesting job filled with variety. A receptionist represents a business or organization and is the first point of contact for people with inquiries relating to the business. Receptionists welcome clients and direct them to the correct location so that they can keep their appointment.

A typical day

Receptionists tend to work typical office hours, although some positions may require shift work. A typical day may begin at 9 and end at 5. Receptionists create the first vital impression of the business, so they must ensure that they are extremely well presented. Receptionists welcome visitors and answer the phone. They may operate a switchboard and transfer calls to a suitable location.

Receptionists are in charge of the appointment book and make and arrange appointments for prospective and current clients. In addition, they may spend the day word processing, filing or bookkeeping. Receptionists provide general information about the company and refer clients to where they can find more detailed information. Receptionists also re-schedule appointments as needed and deal with cancellations or alterations. A receptionist must maintain a polite, friendly and professional approach in all dealings with the public.

Career Outlook

Receptionists are able to find work in a huge range of different industries. Receptionists may work for firms and corporations, small business or individuals. The main industries that employ receptionists are large companies, medical and dental surgeries, health services, legal and accounting companies and real estate agencies. Because most businesses require receptionists there are good job prospects in this field. Career growth is expected to progress at an average rate over the next 5 years.

Promotional Prospects

There are opportunities to specialise in this field in order to command a higher salary and more responsibilities. Receptionists with experience may become personal assistants or work in supervisory capacity. Many receptionists begin work at a company in this niche and are subsequently promoted into different areas.

Skills and Abilities

Receptionists must be very organized and accurate in their approach to their work. Receptionists track and monitor appointments and make vital business connections, so it is important to avoid errors and be systematic in approaching all tasks. They should have excellent interpersonal skills because dealing with people forms a large part of this role. Receptionists must be very well presented because they are creating the first impression of the company or organization. A pleasant, calm and friendly manner is vital.

Education and Training

There are no formal training requirements for reception work. Most receptionists complete high school. Further courses and certificates are available in computers, switch boarding and administrative fields. Technology is always improving, and receptionists need to be able to use the latest software in order to keep their skills up to date.

Is reception work right for me

If you enjoy working with people, communicating and interacting you will be suited to this type of work. People with strong organizational skills and good presentation skills suit this type of work.